Privacy Policy 1flex – How We Protect Malaysian Players' Personal Data

1Introduction & Scope of This Privacy Policy

This Privacy Policy explains how 1flex (operating at 1flex.life) collects, uses, stores, and protects your personal information as a user of our platform. It applies to all services provided by 1flex including Sports Betting, Live Casino, poker, slots, and all other games available on the platform.

By registering an account 1flex and using our platform, you agree to the collection and use of data as described in this Privacy Policy. If you do not agree with any part of this policy, you should not register for or use our services 1flex.

2Personal Data We Collect

1flex collects several categories of personal data from you during and after registration. This is done on the basis of operational necessity, legal compliance, and improving the overall user experience.

Data you provide directly to us:

• Full name as it appears on your official identification document.
• An active Malaysian phone number (used for account verification and important communications).
• Email address (if provided at registration or updated at a later date).
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• Payment method details — DuitNow account numbers, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX information — required to process deposits and withdrawals.
• Any additional information you provide when contacting our customer support team.

Data collected automatically while you use the platform:

• Your device's IP address and general location information (city level, not precise location).
• Your device type, operating system, and web browser version.
• Activity history on the platform, including bets placed, games played, and session duration.
• Technical log data, including access timestamps and any technical errors that occurred during your session.
• Cookies and similar tracking technologies — see Section 8 for full details.

3How Your Data Is Used

1flex uses personal data collected solely for lawful and necessary purposes. We do not use your data for anything beyond what is stated below:

1flex does not use your data for third-party advertising or commercial profiling without your explicit consent. If we wish to send you marketing communications, you will be given the choice of whether to receive them (opt-in), not automatically enrolled (opt-out).

4Data Sharing With Third Parties

1flex sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share data in order to operate our services:

• Technical service providers: Companies that provide technical infrastructure such as server hosting, payment processing (DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, FPX gateways), and platform analytics. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
• Game providers: Companies that provide live casino games, slots, and other betting products may receive the technical data necessary to operate those games. No personally identifiable information is shared beyond what is strictly required.
• Regulatory authorities & law enforcement: When required by Malaysian law or a valid court order, 1flex will disclose the required data to the relevant authorities. We will not disclose more than what is required by law.
• Fraud prevention: In cases of suspected fraud or serious security threats, we may share the necessary information with relevant parties to protect other players and the integrity of the platform.

5Data Security & Protection Measures

1flex invests seriously in technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The protective measures we employ include:

• Encryption in transit: All data transmitted between your device and our servers 1flex is protected by TLS 1.3 with a 256-bit SSL certificate, ensuring data cannot be intercepted while in transit.
• Storage encryption: Sensitive data stored in the database 1flex — including payment information and verification data — is stored in encrypted form. Your password is stored as a hash using a strong algorithm and cannot be decrypted.
• Access controls: Access to user data within the organisation 1flex restricted on a need-to-know basis. All access is logged and audited regularly.
• Continuous monitoring: System 1flex is actively monitored to detect unusual activity, suspicious login attempts, and potential security threats — 24 hours a day, 7 days a week.
• Regular security testing: Platform 1flex undergoes regular penetration testing and security audits conducted by independent third parties to identify and address potential vulnerabilities.
• Two-factor authentication: Players can enable two-factor authentication (2FA) for an extra layer of protection on their account. This is strongly recommended, especially if your account holds a significant balance.

Although 1flex while all reasonable steps are taken to protect your data, no system is completely immune to cyber threats. You also play an important role in keeping your account secure — use a strong password, never share it with anyone, and always log out on shared devices.

6Data Retention Period

1flex retains your personal data only for as long as it is needed for the purposes set out in this Privacy Policy, or as required by law.

• Active account data: Retained for the duration your account is active and for up to 5 years after account closure for anti-money laundering (AML) compliance and audit purposes.
• Financial transaction history: Retained for 7 years from the transaction date, in line with Malaysian legal requirements for financial records.
• Customer support communication logs: Retained for 2 years for future dispute resolution reference.
• Technical log data: Retained for 90 days for technical troubleshooting and security purposes.
• Marketing data (if you have given consent): Retained until you withdraw your consent.

Once the retention period has ended, data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to you personally.

7Your Rights Regarding Personal Data

As a user 1flex based in Malaysia, you have several rights regarding your personal data. Here are those rights and how you can exercise them:

• Right of Access: You may request a copy of all personal data we hold about you. Your request will be processed within 14 business days.
• Right to Rectification: If any data we hold is inaccurate or incomplete, you may request a correction. You can also update certain information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data under certain circumstances. Please note that we may need to retain some data to meet legal obligations even after receiving a deletion request.
• Right to Object to Processing: In certain circumstances, you may object to the way we process your data, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another service where applicable.

To exercise any of the rights above, please submit a written request to our support team 1flex at support@1flex.life, stating the right you wish to exercise along with the information needed to verify your identity.

8Cookies & Tracking Technologies

1flex uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functionality — login, session security, and basic preferences. Cannot be disabled without affecting how the platform operates.
• Analytics Cookies: Helps us understand how players use the platform — most visited pages, session duration, and navigation patterns. This data is used in aggregate and does not identify you personally.
• Functional Cookies: Remembering your preferences such as language selection, display settings, and gaming preferences for a more personalised experience.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. 1flex. For information on how to manage cookies in your browser, please refer to your browser's documentation.

9Children's Privacy

Platform 1flex is not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors. The registration process 1flex requires age verification, and any account found to belong to a minor will be closed immediately.

If you believe that someone under the age of 18 has registered an account on 1flex, please notify us immediately by email at support@1flex.life. We will take prompt action to investigate and, if confirmed, close the account and return any relevant funds in accordance with our established procedures.

10International Data Transfers

Technical infrastructure 1flex may involve the processing or storage of data on servers located outside Malaysia. In all such cases, however, 1flex ensures that a level of protection equivalent to Malaysia's Personal Data Protection Act 2010 (PDPA) is maintained through appropriate contractual agreements with the relevant service providers.

All cross-border data transfers are carried out solely for necessary operational purposes — such as cloud service hosting and payment processing — and do not include sharing personal data for third-party commercial purposes.

11Privacy Policy Updates & How to Contact Us

1flex reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements. When material changes are made, we will:

• Update the "Updated" date at the top of this page.
• Notify you via in-platform notification or email (where an email address is on file) at least 14 days before any changes take effect.
• For highly material changes, we may request your explicit re-consent before you can continue using the service 1flex.

If you have any questions, concerns, or complaints regarding privacy and the way 1flex handles your personal data, please contact us:

• Email: support@1flex.life (please include "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 via the 1flex platform — responses typically within 2 minutes

We are committed to responding to all privacy-related enquiries within 7 working days. For cases involving data rights such as access or deletion requests, the response period is up to 14 working days.